Access your account and select the "Support Tickets" option in the upper right-hand corner of the interface. Once there you can open a new support ticket. Follow the prompts on the screen and select the appropriate option. You can also report a lost/damaged package from the 'Sent Packages' tab.

If you received a package in your account that does not belong to you, please create a support ticket. Our warehouse staff will then remove the package from your account.

If you received an incorrect package, create a support ticket and upload photos of the package labels and contents. We will then provide you with further instructions.

The processing time for a claim varies depending on the carrier.